1. Introduction

Biotique respects your privacy and is committed to protecting your personal information in accordance with the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or receive healthcare services from us.

2. Information We Collect

We may collect the following categories of personal information:

A. Personal and Medical Information

• Identifiers, such as name, address, phone number, email, date of birth, and insurance information.

• Health information, such as medical history, treatment information, and other relevant healthcare details.

• Payment information, including credit card details, billing address, and other necessary information for processing payments.

B. Online Information

• Internet and other electronic activity, including your IP address, browsing history, and information on how you interact with our website.

• Cookies and tracking technologies (for more information, see Section 7).

3. Use of Your Information

We use the information we collect for the following purposes:

• Healthcare Services: To provide you with treatment, coordinate care, and process health insurance claims.

• Payment Processing: To facilitate payment for our services, including billing and accounting.

• Communication: To send appointment reminders, respond to inquiries, and provide updates about your treatment or our services.

• Website Functionality: To improve our website’s functionality and ensure a personalized experience.

4. Disclosure of Information

We may share your personal information with the following third parties for the purposes outlined in Section 3:

• Service Providers: Labs, diagnostic centers, and other healthcare professionals involved in your treatment.

• Payment Processors: To process your payments and manage billing.

• Business Partners: Health insurance providers and third parties, as required by law, to process your health claims.

• Legal Compliance: We may disclose information as required by law or in response to legal requests.

We do not sell or share your personal information with third parties for commercial purposes.

5. Your Rights Under the CCPA

If you are a California resident, you have the following rights regarding your personal information:

• Right to Know: You have the right to request details about the personal information we collect, use, and share.

• Right to Access: You may request a copy of your personal information that we have on file.

• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions under the law.

• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us at [Your Contact Information].

6. Data Protection and Security

We use various safeguards to protect your personal and health information, including data encryption, secure storage solutions, and access restrictions. We follow HIPAA guidelines to ensure the confidentiality and security of your health information.

7. Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar tracking technologies to help us understand how you use our website, improve our services, and personalize your experience. You can control the use of cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, regulatory requirements, or other operational needs. We will notify you of any significant changes by posting a notice on our website and updating the "Effective Date" at the top of this policy.

9. Contact Us

If you have questions about this Privacy Policy, your rights, or our data practices, please contact us:

Biotique
13206 Carriage Rd, Suite 203, Poway, CA 92064
Phone: (858) 625-1144